Online Saddle Trial Policy

ONLINE SADDLE TRIAL POLICY

NEW SADDLES:

• Keep a saddle cover on it at all times (except when riding) and keep it out of reach of horses, dogs, cats, children, etc who may bite or scratch it.
• You are welcome to ride in it but you need to wrap your stirrup leathers in Saran wrap to minimize marks on the flaps.
• Do not use any new accessories that were purchased with your saddle, such as leathers, irons, or girth, until you are sure you are keeping the saddle.
• Ensure that the billet guards are over the girth buckles and only use a girth with roller buckles. 
• Do not ride in it if it is raining and you don’t have an indoor.
• Please wear breeches or tights with boots/ half chaps. Do not ride in denim because it can damage the saddle. 
• Do not apply any cleaner or conditioner to the saddle.
• Once you receive the saddle, you will have 7 days to trial it. 
• If you decide to return the saddle, it MUST be shipped on the 8th day after receiving it or else it is considered SOLD. 
• When returning the saddle please place it in the box it came in with protective paper/ bubble wrap just as you received it AND email us at sales@hitchingposttack.com with your name, order #, and tracking number.
• We highly recommend insuring the saddle in the event the package gets lost or damaged by the carrier.
• If a saddle comes back with new damage (which could only occur if the above guidelines weren’t followed) we have the right to withhold a minimum of 10% of the price of the saddle.

 

CONSIGNMENT SADDLES:

• You are welcome to ride in it as normal – no need to wrap your leathers
• Ensure that the billet guards are over the girth buckles
• Keep a saddle cover on it when not in use
• Do not ride in it if it is raining and you don’t have an indoor
• Do not apply any cleaner or conditioner to the saddle.
• Once you receive the saddle, you will have 7 days to try it. If you decide not to keep the saddle, you must ship it back to us by the 7th day and email sales@hitchingposttack.com with the return tracking number
• If you wish to make an offer on the saddle after trying it, please call our store so that we can call the owner on your behalf. If you come to an agreed price that is lower than the price you paid us, we will refund you the difference. You will need to provide us with the original cc # so that we can issue you the refund
• If a saddle comes back with new damage (which could only occur if the above guidelines weren’t followed) we will have the right to withhold a minimum of 10% of the price of the saddle